Events & Workshops
Federal Government Customer Service Strategy Forum
Washington DC, October 5, 2011
Read moreDiscuss your customer service challenges, practices, and success stories with SES level and senior level managers across federal agencies. Coordinated by Booz Allen Hamilton and Pacific Consulting Group, these forums explore topics from improving contact center service to effective ways of migrating citizens to web services.
When: Tuesday, October 5 8:30 to 10:30
Where: Department of Labor, 200 Constitution Avenue NW, Washington DC 20210, Conference Room C5521 #4
Featured Speakers: Barbara Houghton, VP Quality and Vendor Relations, UPS Global Customer Service Centers & Curtis Turner, Director, Information Technology Center, Department of Labor.
Who should attend: Government senior managers responsible for customer service delivery and improvement.
Customer Insight Week Sponsored by Customer Management IQ
Chicago, September 26-28, 2011
Read moreDiscover the three tracks of key customer insights vital for creating the next generation of customer experience excellence. Whether you are tasked with the online management and interaction of customers, or in charge of translating data into growth strategies or developing engaging retention plans for customers, this conference has the right content for you. Benchmark, network, and learn about innovative customer management strategies from our 45+ leading edge speaker faculty.
With 9 workshops to choose from, don't miss out on attending our insightful workshops into customer behavior, technologies, metrics, and many more. Learn more by clicking here.
Digital Government Institute's 10th Annual Government Customer Service Conference
December 8, 2011
Read moreThe Administration has challenged all agencies to focus on effective ways to foster citizen engagement as part of its mandate for more open and transparent government operations. A recent Executive Order directs federal agencies to create new technology-based plans to streamline the clutter of more than 20,000 federal websites and deliver services better, faster, and at a lower cost to the public.
Free for government professionals, this conference explores lessons learned from using emerging technologies as well as best practices for conventional communication methods.
Speakers will share practical, actionable information on:
- successful programs
- obstacles overcome
- future plans and recommendations to boost your agency customer service programs
For more information, click here.
Innovation in the Federal Government Workshop IV: Delivering Service Innovation in a Tough Budget Environment
Date, Location TBA
Read moreInterested in using innovation to improve service but facing budget costs? Attend PCG's workshop to discover new ways of doing business that increase operational efficiency and better meet customer demands. Doing more of the same faster is not always the answer. Innovation helps you improve services without stretching the budget.
This workshop teaches senior managers specific innovation practices so they can help their teams develop this crucial skill set.
What You Will Learn:
- Learn about case studies of changing the game to dramatically reduce costs while improving service. What is behind these home runs?
- Understand innovation as a process and become familiar with the key steps involved in leading and measuring service innovation.
- Learn about key innovation trends and success stories in federal government.
- Gain insight into various practical innovation techniques including idea generation, design-centered innovation, design labs/prototyping, innovation contests, and crowd sourcing.
- Create an environment that promotes change and ideation.
Registration coming soon.
Fall date under discussion. Past workshop dates: November 2010, Feburary 2011, April 2011
Corporate Customer Service Week
October 3-7, 2011
Read moreEach year, CSWeek.com provides all the information, materials, and inspiration you need to celebrate Customer Service Week.
During this special week, your organization can:
- Boost morale, motivation, and teamwork.
- Reward frontline reps.
- Raise company-wide awareness of the importance of customer service.
- Thank other departments for their support.
- Remind customers of your commitment to customer satisfaction.
Click here to learn more.